Defending Against Social Engineering with Voice Analytics presented at BlackhatUSA 2006

by Doug Mohney,

Summary : Voice analyticsonce the stuff of science fiction and Echelon speculationis now commercially available and is being used by call centers processing hundreds of thousands of calls per day to authenticate identity, spot key words and phrases, and even detect when a caller is angry or frustrated. It is also being used by large financial institutions for fraud prevention. These same tools can be applied to detect and deter social engineering attacks. This presentation will discuss the current off-the-shelf applications of voice analytics and how these methods can be applied to detecting and preventing social engineering attacks.