The Reinvention of IT – Service Creation and Empowerment as an Enterprise Game-Changer presented at CISOdenver 2015

by Chris Pope,

Summary : As traditional IT duties are replaced by outsourcing, automation and cloud, the role of IT becomes less clear. At the same time, the service model defined by IT is becoming a game-changer for enterprise effectiveness, agility and responsiveness. Join Chris Pope as he defines how IT can reinvent its role and revolutionize its value. Using expertise in process standardization, IT can drive service transformation throughout the enterprise to change the way work is done. During this thought-provoking keynote, attendees will see how expanding service management into an enterprise discipline can enable IT to become heroes of innovation and drivers of the service-oriented enterprise.