Firetalk #5: Infosec and 9-1-1: When the Location of Your Emergency is in the Building presented at Shmoocon2019 2019

by Christine Giglio,

Summary : 9-1-1 networks are primarily closed networks with no access to the outside world. Because of the closed nature of 9-1-1 networks, the attitude towards security in public safety has been ignored. As Public Safety Answering Points (PSAPs) change over to Next Gen 911 and allow their systems Internet connectivity to the outside world, IT professionals that work with PSAPs will have a new set of information security concerns that previously did not exist. It will be easier in centers that are located in metropolitan areas, as they have more experienced personnel already in place and the money to implement new technologies. For the vast majority of small town and rural PSAPs, this is going to prove a challenge because they lack experience and resources. I will summarize the major concerns for public safety, why they exist, and will have some first hand stories from the trenches of a 9-1-1 call center.